TERMS & CONDITIONS
PAYMENT TERMS AND CONDITIONS
Individuals on scheduled courses: All applicable course fees must be paid in full to secure placement and admission to the course.
Business customers on scheduled courses: A booking request must be sent in writing (email) to secure placement. Payment is due on receipt of the invoice prior to the training date, unless otherwise agreed to in writing.
Please organise online banking into our bank
payable to 1st Aid Plus.
1. Cancellations
Cancellation not received a 48 hours (2days) before the course or where the customer has accepted a special promotional offer will result in no refund - total course cost applies.
The following administration fee will apply to all other cancellations when the cancellation is:
received 11 working days or more before the course - No charge
received 3 to 10 working days before the course - 25% of the course cost
received 2 working days or less before the course - 50% of the course cost
received on day of course or later - 100% of the course cost
All cancellations must be made in writing by email to info@firstaidplus.co.nz
1st Aid Plus reserves the right to cancel courses if necessary. Every effort will be made to give attendees no less than 5 working days notice.
1st Aid Plus will not be responsible for any costs incurred due to course cancellation.
Refund Policy (where applicable)
No refunds will be given for students who do not attend their course without prior cancellation, and booking onto another course will incur the full course fee. A student who cancels on the day of the course is not entitled to a refund.
To request a refund or credit, please apply in writing to: Email: info@firstaidplus.co.nz
Please state the reason why the refund or credit should be made. Refunds will only be made to the person or organisation that made the original payment.
Non-payment / Debt collection costs
1st Aid Plus reserves the right to recover all debt collection costs for the recovery of any non-payment of any invoice by due date. We may at our absolute discretion, charge you interest of 5% per month on the outstanding amount owing, calculated daily from the due date for payment until the actual date of payment compounding monthly at the end of each calendar month.
IMPORTANT TRAINING COURSE INFORMATION:-
Please make sure you are on time!
If you arrive more than 15 minutes late for the course you will not be admitted to the course. Attendance, participation and successful assessments during each module are mandatory for certification.
Dress code
We suggest that you wear loose-fitting casual clothing, as the practical nature of the course requires students to kneel on the floor. Trousers and flat shoes are recommended.
Telephone Calls
Students are asked not to make arrangements to receive incoming calls or text messages during class time unless it is a matter of urgency. Otherwise all cell phones are required to be turned off.
Disabilities and Physical Requirements
The majority of the course is practical and involves group participation. Practice during the class involves touching and being touched. You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks. If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the tutor to assess competency, then you may not meet the requirements for the First Aid Certificate. If you have any disabilities, or an illness, which you feel may affect your performance during the course, please raise your concerns to the tutor, or contact 1st Aid Plus office where you booked your place on the course to discuss your concerns prior to course commencement.
The course is conducted in English. Students are expected to understand and communicate first aid knowledge and skills in English.
CERTIFICATE
On the successful completion of the course and full payment of all fees, you will be issued with a First Aid Certificate of Completion.
